लेखक: TOC

Not long ago, a call center meant rows of agents, banks of desk phones, and a single location handling every customer interaction. That model still exists, but it’s quickly becoming the exception rather than the rule. That’s where call center technology comes in. From VoIP and call routing to analytics, CRM integration, and conversational AI, the right stack helps you manage higher volumes, route customers intelligently, and give agents the context they need to resolve issues faster. In this guide, we’ll break down the key types of contact center technology, what each one does, the benefits they deliver, and how…

Update 3/26/26: SoFi is now offering $400 and Rakuten will be offering $400 starting tomorrow.  Update 3/3/26: Swagbucks back up to $415 for some.  Update 1/5/26: Swagbucks back up to $415 for some.  Update 12/8/25: Rakuten $400/40,000 is slated to come soon for December 10th only. I’m also seeing it at $505 on Swagbucks.  Update 11/28/25: $375/37,500 in Rakuten app and website Update 11/24/25: $375/37,500 in Rakuten app Update 11/6/25: People are seeing on Swagbucks/Inbox $505. Also $250/25,000 on Rakuten. Update 11/2/25: Rakuten app is up to $375/37,500 for some. Also, someone recently mentioned seeing $505 on Swagbucks app and…

Failure. Long nights. Years without profit. That’s where Serdar Kilicbay, founder of Trexo Innovation, started. Before launching successful Kickstarter campaigns, he spent years trying to build a technology company from scratch—with no marketing experience, no crowdfunding knowledge, and very little money. In this episode of the Crowdfunding Demystified podcast, host Salvador Briggman sits down with Serdar to talk about his journey from mechanical engineer to founder of multiple crowdfunded products. His first product—a gimbal he began developing in 2015—was supposed to take six months. Instead, it took three and a half years. During that time, he worked 16 hours a…

XRP exchange-traded funds (ETFs) are heading toward their first monthly net outflow since their late-2025 debut, breaking the momentum that helped make them one of crypto’s strongest early product launches outside Bitcoin.Data from SoSoValue showed that the four funds have registered $28 million in net redemptions this month. This is also corroborated by CoinShares data, which shows that XRP-linked global funds were the worst-performing asset class in March, with $130 million in net outflows.XRP ETFs Monthly Flows (Source: SoSoValue)The reversal comes after a launch phase that pushed cumulative net inflows to about $1.2 billion in four months, a pace that…

Ethereum is consolidating after weeks of selling pressure. The price chart reflects uncertainty. An on-chain transaction recorded this week reflects something else entirely. Data from Arkham Intelligence has identified a single purchase that stands out against the current market backdrop: an unmarked wallet acquired $106.98 million worth of ETH in one transaction. No announcement. No public attribution. One address, one move, nine figures. In isolation, a large wallet transaction proves nothing. In context, it demands attention. When an unmarked address commits $107 million to ETH during a period of sustained price weakness and negative market sentiment, it is not the…

Inside the First Institutional Ethereum Breakfast On February 27, the Enterprise Ethereum Alliance brought together financial institutions, infrastructure providers, and protocol engineering teams for the inaugural Institutional Ethereum Breakfast Series at Microsoft Garage in New York City. The session was designed as a focused working group to explore how enterprises develop on-chain financial infrastructure within regulated environments and according to emerging standards.Participants included representatives from DTCC, JPMorgan, EY, Polygon, Ethena, Nethermind, zkSync, and other organizations contributing to institutional Ethereum infrastructure in settlement, identity, compliance, privacy, and protocol engineering. The discussion focused on three key implementation areas shaping enterprise adoption: tokenization…

eToro has begun rolling out a feature that allows users to connect their own AI agents to live trading accounts. The company said the new function lets developers automate trades directly through eToro with allocated capital and defined risk limits.Singapore Summit: Meet the largest APAC brokers you know (and those you still don’t!)Dubbed Agent Portfolios, the new offering acts as a separate sub-account within a user’s main profile. According o the firm, investors can name the portfolio, set a budget starting from $200, and link an AI agent using a scoped API key. The agent can then open and close…

There is much more to trading than just opening up your charts and looking for an entry signal. In fact, (don’t tell anyone this) a good price action trader knows how to set up and analyze his or her charts so well that they may not even need a price action “pattern” or “signal” for a trade entry. Indeed, the underlying market bias, which is defined by the structure of the market, i.e. trend, key horizontal levels, etc. can often provide us with enough clues to spot a potential entry. Hence, learning to identify and plot these pieces of the…

The numbers are hard to ignore. According to the National Retail Federation, retailers expect ~16% of annual sales to be returned, roughly $850 billion in merchandise. According to McKinsey & Company, it’s forced retailers to spend an estimated $200 billion annually just to recover value from returned goods, creating a major cost center for consumer companies. For supply chain leaders, that’s not a headline, that’s a daily operational reality. The pressure lands on warehouse floors. In a recent B-Stock survey, 50% of retailers reported allocating up to 25% of total warehouse space to returned, excess, and obsolete inventory. Space that…

We are releasing Zebra 4.3.0 today. This release contains critical security fixes and all node operators are strongly encouraged to upgrade immediately. In addition to the security patches, this release introduces support for the Network Sustainability Mechanism (ZIP-235), improves developer tooling for performance profiling, and resolves several other bugs. Security Fixes This release addresses two vulnerabilities in Zebra’s transaction verification and deserialization logic. We are disclosing them here so that node operators understand the urgency of upgrading. V5 Transaction Proof Verification Bypass A bug in Zebra’s consensus logic allowed V5 transactions to be automatically marked as verified based solely on…